{"id":125,"date":"2026-09-27T18:36:15","date_gmt":"2026-09-27T15:36:15","guid":{"rendered":"https:\/\/primadent.ee\/pd-tmp-en-privaatsus\/"},"modified":"2026-10-07T12:00:22","modified_gmt":"2026-10-07T09:00:22","slug":"privacy-policy","status":"publish","type":"page","link":"https:\/\/primadent.ee\/en\/privacy-policy\/","title":{"rendered":"Privacy policy"},"content":{"rendered":"\n<div class=\"wp-block-group alignfull pd-band pd-band-light has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns alignwide is-layout-flex wp-container-core-columns-is-layout-794e3cfa wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<div class=\"wp-block-group pd-card pd-card-body pd-article is-layout-flow wp-block-group-is-layout-flow\">\n<h3 class=\"wp-block-heading\">Introduction<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Eurodent Hambaravi O\u00dc (Primadent Hambaravi) provides and delivers dental care services in Tallinn, Estonia. Eurodent Hambaravi is committed to protecting the privacy of all the clinic&#8217;s patients. This privacy notice outlines the data protection and processing principles applied by Eurodent Hambaravi O\u00dc to ensure the protection and security of your personal data. Accordingly, Eurodent Hambaravi O\u00dc has implemented reasonable and necessary measures to safeguard your security and the privacy of your personal data.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This privacy notice applies to the Eurodent Hambaravi O\u00dc dental clinic and its online environment.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Access to personal data is restricted to employees whose job duties require it, and data processing is limited to what is necessary for the performance of dental care tasks.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Eurodent Hambaravi O\u00dc makes every effort to prevent personal data from falling into the hands of unauthorized persons.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The processing of personal data is necessary for the performance of contracts. We want you to be aware of what personal data we process, the purpose of such processing, how we use the data, and what your rights and obligations are.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Scope of the privacy notice<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">This privacy notice applies to you, for example, if:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>You use the services of Eurodent Hambaravi O\u00dc;<\/li>\n\n<li>Eurodent Hambaravi O\u00dc provides healthcare services to you;<\/li>\n\n<li>You call the contact number of Eurodent Hambaravi O\u00dc;<\/li>\n\n<li>You contact Eurodent Hambaravi O\u00dc via e-mail or other means of communication;<\/li>\n\n<li>When submitting an application for installment payments;<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Eurodent Hambaravi O\u00dc does not knowingly process data concerning persons under the age of 13, except in cases where data processing is necessary for the provision of medical services.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Purpose of collecting and processing personal data<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Personal data refers to information that Eurodent Hambaravi O\u00dc collects in order to provide dental services to the patient and to communicate with them.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Personal data may be collected in the following ways:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>submission of contact details (including name, phone number, e-mail address) via our website<\/li>\n\n<li>submission of contact details when booking an appointment by phone<\/li>\n\n<li>contact details submitted via social media for appointment booking<\/li>\n\n<li>submission of an application for an installment payment plan.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Principles of personal data protection<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">To ensure the privacy and protection of personal data, Eurodent Hambaravi O\u00dc implements physical, technical, and administrative security measures, such as locks, electronic surveillance systems, firewalls, anti-malware software, spam filtering systems, and the like. We grant access to your personal data only to those employees who require the data to perform their duties. Furthermore, we train our staff regarding the importance of confidentiality, as well as personal data privacy and security.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Eurodent Hambaravi O\u00dc uses &#8220;Hammas&#8221; dental practice management software when providing healthcare services. This software enables the management of patient data, treatment information, digital images, treatment plans, and billing, as well as the sending of SMS reminders.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The &#8220;Hammas&#8221; dental practice management software streamlines the work of both the dentists and the clinic as a whole, helping users consistently provide high-quality dental care. By registering for the visit, you agree to the aforementioned activities.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Key situations in which Eurodent Hambaravi O\u00dc may process your personal data<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>when registering for dental services \u2013 upon registration for an appointment (in person, via email, by phone, or through online booking), we process your data (name, personal identification code, address, contact details, etc.);<\/li>\n\n<li>during the provision of healthcare services \u2013 the collection of health data (including from the e-health database), as well as entering, modifying, and adding information to your medical record, is necessary primarily for providing the dental service, assessing your health status and the progress of treatment, and creating a treatment plan;<\/li>\n\n<li>during the provision of healthcare services, the dentist may take photographs of you (including your full face) to consult with specialists (e.g., technicians, laboratories). Sharing these photos allows the dentist, with the expert&#8217;s assistance, to determine the most optimal treatment plan and\/or necessary procedure, and to perform other actions required to provide the healthcare service.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">The dentist may use photos taken during your treatment for training purposes to help dentists develop more modern treatment techniques. For this, the dentist will ask for your permission (consent). You have the right to withdraw your consent at any time by sending a signed statement to the email address <a href=\"mailto:info@primadent.ee\">info@primadent.ee<\/a>. Withdrawing consent does not invalidate actions taken prior to the withdrawal. Your child or a person under your guardianship has visited us for a dental appointment \u2013 we process your personal data to verify your relationship with the patient. We provide you with information regarding the patient&#8217;s health data unless the patient or law enforcement authorities have specified otherwise; the patient has designated you as their contact person \u2013 we process your contact details to convey information related to the patient;<\/li>\n\n<li>you request the release of your own (or your child\u2019s or a person under your guardianship\u2019s) medical records \u2013 the release of documents takes place in accordance with legal grounds and in compliance with security measures applicable to the transfer of personal data;<\/li>\n\n<li>you submit a complaint or an information request to us (including via communication channels) \u2013 we use your personal data to clarify the circumstances related to the complaint\/request and to respond to it;<\/li>\n\n<li>you apply for a job at the Eurodent Hambaravi clinic \u2013 we rely on data shared by you and data that can be collected from public sources. By sending us your CV, you consent to us contacting you.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Data processed<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Eurodent Hambaravi O\u00dc may collect and process the following data about you:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>first name and surname;<\/li>\n\n<li>personal identification code;<\/li>\n\n<li>residence details;<\/li>\n\n<li>contact details (phone number, e-mail, postal address, etc.);<\/li>\n\n<li>health data (including from the e-health database);<\/li>\n\n<li>document details (e.g., document number, etc.);<\/li>\n\n<li>other data necessary for the provision of healthcare services;<\/li>\n\n<li>X-rays, scans;<\/li>\n\n<li>photographs.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Method of collecting personal data<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Eurodent Hambaravi O\u00dc collects your data:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>directly from you or your representative when you book an appointment for treatment services, communicate with us via communication channels, or receive treatment services through a healthcare provider;<\/li>\n\n<li>from the e-health database.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Use of personal data<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Eurodent Hambaravi O\u00dc may use your data for its legitimate interests, including:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>to provide healthcare services (including treatment planning, diagnosis, treatment, etc.);<\/li>\n\n<li>to enter into transactions with you (e.g., concluding healthcare service contracts and other agreements);<\/li>\n\n<li>to communicate with you (e.g., regarding terms of service provision, resolving requests and inquiries, conducting negotiations, etc.);<\/li>\n\n<li>to conduct and develop business operations (e.g., data analysis, auditing activities, developing new products and services, improving and modifying existing services, identifying usage trends);<\/li>\n\n<li>to monitor and prevent fraud and money laundering;<\/li>\n\n<li>to comply with legal, audit, regulatory, insurance, security, and processing requirements;<\/li>\n\n<li>to respond to inquiries from public and government authorities, including authorities located outside your country of residence;<\/li>\n\n<li>for legal cooperation with law enforcement agencies or for other purposes arising from legislation;<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Legal bases for processing personal data<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Eurodent Hambaravi O\u00dc processes your personal data on the following grounds:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>for the conclusion of a healthcare service contract;<\/li>\n\n<li>for the fulfillment of obligations arising from legislation (e.g., the Health Services Organisation Act);<\/li>\n\n<li>based on your consent (e.g., the use of your photos in training sessions, or your request for the clinic to transmit data to third parties for the provision of healthcare services);<\/li>\n\n<li>on legal grounds (for the prevention of fraud and money laundering).<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Data Protection and Processing on the Eurodent Hambaravi O\u00dc Website<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Eurodent Hambaravi O\u00dc collects data about you arising from your use of www.primadent.ee (hereinafter also referred to as the &#8220;Website&#8221;), including, for example:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>when you book a medical appointment on the Website, in which case you may be asked for your name, contact details, address, and billing address;<\/li>\n\n<li>communication with you (including responding to inquiries);<\/li>\n\n<li>for the purpose of improving services and the Website, and enhancing user convenience;<\/li>\n\n<li>for notifying you;<\/li>\n\n<li>for processing bookings.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Sharing and Disclosure of Personal Data and Other Data<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Personal data is transmitted or disclosed to the following third parties:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>institutions or persons with a legal right to request such documents (e.g., law enforcement agencies, the Health Insurance Fund, the Health Board, an insurer in the event of an insurance claim, etc.);<\/li>\n\n<li>with your consent, to Eurodent Hambaravi O\u00dc\u2019s cooperation partners for the purpose of providing the best possible healthcare services;<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Storage of Personal Data and Location of Storage and Processing<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Eurodent Hambaravi O\u00dc retains your data for the period necessary to fulfill the purpose of its collection or for a longer period if required by legislation. Pursuant to the Health Services Organisation Act, Eurodent Hambaravi O\u00dc is required to retain your personal data for 30 years from the date of data collection. When the data is no longer required for the original purpose, it is deleted in accordance with the adopted data processing guidelines.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Collected personal data is processed within the Republic of Estonia. Upon your request or with your consent, we also transfer your personal data outside the Republic of Estonia.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Your rights regarding data processing<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">If the legal basis for processing personal data is the legitimate interest of Eurodent Hambaravi O\u00dc, you have the right to object to the processing of your personal data based on your specific situation. You have the right to access the personal data the clinic has collected about you. Additionally, you have the right to correct and\/or supplement the personal data being processed.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If you wish to exercise the aforementioned rights, you may submit a request to Eurodent Hambaravi O\u00dc\u2019s data protection officer via email at <a href=\"mailto:info@primadent.ee\">info@primadent.ee<\/a>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Withdrawing your consent does not render the processing of personal data that occurred prior to the withdrawal unlawful.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Correction, restriction of processing, and deletion of personal data<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Eurodent Hambaravi O\u00dc is required to correct, delete, or supplement processed and\/or currently processing personal data without undue delay if, in light of the purpose of the processing, the data is incorrect, unnecessary, incomplete, or outdated.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">You have the right to request that Eurodent Hambaravi O\u00dc restrict the processing of your personal data in the following cases:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>if you have contested the accuracy of the personal data being processed;<\/li>\n\n<li>if you believe that the processing of personal data is unlawful but do not request the deletion of the data, opting instead for a restriction on its use;<\/li>\n\n<li>if the clinic no longer requires your personal data for processing purposes, but the data is necessary for you to establish, exercise, or defend legal claims;<\/li>\n\n<li>or<\/li>\n\n<li>if you have objected to the processing of personal data, pending verification of whether the clinic\u2019s legitimate interests override your interests, rights, and\/or freedoms. If you have requested a restriction on the processing of personal data for the aforementioned reasons, the clinic will notify you before the restriction is lifted.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">If the clinic refuses your request to correct inaccurate data, you will be notified in a format that allows for reproduction in writing. The notification will also state the reasons for the refusal. In such a case, you may contact the Data Protection Inspectorate regarding the matter.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The clinic will notify the recipients to whom the data has been disclosed, as well as the source of the inaccurate personal data, of the correction, unless doing so proves impossible or involves disproportionate effort.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Eurodent Hambaravi O\u00dc Data Protection Officer, amendments to the privacy notice, and complaints<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">The Management Board of Eurodent Hambaravi O\u00dc has appointed a Data Protection Officer. You may contact the Data Protection Officer regarding any inquiries or complaints related to the clinic\u2019s processing of personal data via email at <a href=\"mailto:info@primadent.ee\">info@primadent.ee<\/a>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Eurodent Hambaravi O\u00dc reserves the right to unilaterally amend the aforementioned privacy terms without prior notice.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If you are dissatisfied with the way Eurodent Hambaravi O\u00dc has handled your personal data or a privacy-related inquiry or request submitted by you, you have the right to lodge a complaint with the local data protection authority (the Estonian Data Protection Inspectorate, <a href=\"https:\/\/www.aki.ee\/\">www.aki.ee<\/a>).<\/p>\n<\/div>\n<\/div>\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\">\n<div class=\"wp-block-group pd-card pd-card-body pd-side is-layout-flow wp-block-group-is-layout-flow\">\n<h3 class=\"wp-block-heading\">Patient information<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/primadent.ee\/en\/info\/health-insurance\/\">Health Insurance Fund<\/a><\/li>\n\n<li><a href=\"https:\/\/primadent.ee\/en\/info\/rules-for-maintaining-treatment-waiting-lists\/\">Treatment waiting list rules<\/a><\/li>\n\n<li><a href=\"https:\/\/primadent.ee\/en\/info\/complaint-handling-procedure\/\">Complaint handling procedure<\/a><\/li>\n\n<li><a href=\"https:\/\/primadent.ee\/en\/info\/instalment-payment\/\">Pay in instalments<\/a><\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Questions?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"tel:+3726035335\">+372 603 5335<\/a><br><a href=\"mailto:info@primadent.ee\">info@primadent.ee<\/a><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group alignfull pd-band pd-band-light pd-contact-band has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group pd-sec-head is-layout-flow wp-block-group-is-layout-flow\">\n<h2 class=\"wp-block-heading has-text-align-center\">Come and see us!<\/h2>\n<\/div>\n\n\n\n<div class=\"wp-block-columns alignwide pd-contact-row is-layout-flex wp-container-core-columns-is-layout-794e3cfa wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image aligncenter size-full pd-icon-fill\"><img decoding=\"async\" src=\"\/wp-content\/themes\/primadent\/assets\/icons\/asukoht.svg\" alt=\"\"\/><\/figure>\n\n\n\n<p class=\"has-text-align-center wp-block-paragraph\">Ahtri 6A, Tallinn<br>Eurodent Hambaravi O\u00dc<\/p>\n<\/div>\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image aligncenter size-full pd-icon-fill\"><img decoding=\"async\" src=\"\/wp-content\/themes\/primadent\/assets\/icons\/telefon.svg\" alt=\"\"\/><\/figure>\n\n\n\n<p class=\"has-text-align-center wp-block-paragraph\"><a href=\"tel:+3726035335\">+372 603 5335<\/a><\/p>\n<\/div>\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image aligncenter size-full pd-icon-fill\"><img decoding=\"async\" src=\"\/wp-content\/themes\/primadent\/assets\/icons\/epost.svg\" alt=\"\"\/><\/figure>\n\n\n\n<p class=\"has-text-align-center wp-block-paragraph\"><a href=\"mailto:info@primadent.ee\">info@primadent.ee<\/a><\/p>\n<\/div>\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image aligncenter size-full pd-icon-fill\"><img decoding=\"async\" src=\"\/wp-content\/themes\/primadent\/assets\/icons\/kell.svg\" alt=\"\"\/><\/figure>\n\n\n\n<p class=\"has-text-align-center wp-block-paragraph\">Mon\u2013Fri 9:00\u201317:00<br>Sat, Sun closed<\/p>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Introduction Eurodent Hambaravi O\u00dc (Primadent Hambaravi) provides and delivers dental care services in Tallinn, Estonia. Eurodent Hambaravi is committed to protecting the privacy of all the clinic&#8217;s patients. This privacy notice outlines the data protection and processing principles applied by Eurodent Hambaravi O\u00dc to ensure the protection and security of your personal data. Accordingly, Eurodent [&hellip;]<\/p>\n","protected":false},"author":0,"featured_media":0,"parent":0,"menu_order":14,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-125","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/primadent.ee\/en\/wp-json\/wp\/v2\/pages\/125","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/primadent.ee\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/primadent.ee\/en\/wp-json\/wp\/v2\/types\/page"}],"replies":[{"embeddable":true,"href":"https:\/\/primadent.ee\/en\/wp-json\/wp\/v2\/comments?post=125"}],"version-history":[{"count":3,"href":"https:\/\/primadent.ee\/en\/wp-json\/wp\/v2\/pages\/125\/revisions"}],"predecessor-version":[{"id":315,"href":"https:\/\/primadent.ee\/en\/wp-json\/wp\/v2\/pages\/125\/revisions\/315"}],"wp:attachment":[{"href":"https:\/\/primadent.ee\/en\/wp-json\/wp\/v2\/media?parent=125"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}