{"id":1981,"date":"2024-09-06T08:45:01","date_gmt":"2024-09-06T05:45:01","guid":{"rendered":"https:\/\/primadent.ee\/info\/complaint-handling-procedure\/"},"modified":"2024-09-06T08:45:01","modified_gmt":"2024-09-06T05:45:01","slug":"complaint-handling-procedure","status":"publish","type":"page","link":"https:\/\/primadent.ee\/en\/info\/complaint-handling-procedure\/","title":{"rendered":"Complaint handling procedure"},"content":{"rendered":"<p>Complaints can be submitted in writing in a free format and sent via email, delivered in person at the clinic, or mailed to: <\/p>\n<ul>\n<li>Email: <a href=\"mailto:info@primadent.ee\">info@primadent.ee<\/a><\/li>\n<li>Postal address: Ahtri 6a, Tallinn, 10151<\/li>\n<\/ul>\n<p> If a complaint is made by phone, the reception secretary will register it by completing a relevant form and forwarding it to the institution&#8217;s manager.<br \/>The complaint must include the complainant&#8217;s name and the reason for the complaint.<br \/>The clinic manager or the responsible physician will handle the complaint.<br \/>All complaints are registered and stored in a designated complaints folder.<br \/>All complaints will receive a response within 10 days of submission.<br \/>If resolving the complaint takes longer, the complainant will be informed of the new deadline.<br \/>Responses will be sent to the address provided by the complainant.<br \/>Anonymous complaints will not be processed.<\/p>\n<p>If the complainant is not satisfied with the proposed resolution, they have the right to contact:         <\/p>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li>The Health Board (email: <a href=\"mailto:kesk@terviseamet.ee\">kesk@terviseamet.ee<\/a>, phone: 6943500)<\/li>\n<li>The Estonian Health Insurance Fund (email: <a href=\"mailto:info@tervisekassa.ee\">info@tervisekassa.ee,<\/a> phone: (+372) 6696630)<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Complaints can be submitted in writing in a free format and sent via email, delivered in person at the clinic, or mailed to: Email: info@primadent.ee Postal address: Ahtri 6a, Tallinn, 10151 If a complaint is made by phone, the reception secretary will register it by completing a relevant form and forwarding it to the institution&#8217;s manager.The complaint must include the&hellip;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":1977,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1981","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - 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