{"id":191,"date":"2026-09-27T18:36:16","date_gmt":"2026-09-27T15:36:16","guid":{"rendered":"https:\/\/primadent.ee\/tiedot\/pd-tmp-fi-kaebused\/"},"modified":"2026-10-07T12:00:24","modified_gmt":"2026-10-07T09:00:24","slug":"valitusten-ratkaisemisjarjestys","status":"publish","type":"page","link":"https:\/\/primadent.ee\/fi\/tiedot\/valitusten-ratkaisemisjarjestys\/","title":{"rendered":"Valitusten k\u00e4sittely"},"content":{"rendered":"\n<div class=\"wp-block-group alignfull pd-band pd-band-light has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns alignwide is-layout-flex wp-container-core-columns-is-layout-794e3cfa wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<div class=\"wp-block-group pd-card pd-card-body pd-article is-layout-flow wp-block-group-is-layout-flow\">\n<p class=\"wp-block-paragraph\">Valituksia voi esitt\u00e4\u00e4 kirjallisesti vapaamuotoisesti ja l\u00e4hett\u00e4\u00e4 joko s\u00e4hk\u00f6postilla, klinikalla paikan p\u00e4\u00e4ll\u00e4 tai postitse:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>S\u00e4hk\u00f6posti: <a href=\"mailto:info@primadent.ee\">info@primadent.ee<\/a><\/li>\n\n<li>Postiosoite: Ahtri 6a, Tallinna, 10151<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Jos valitus tehd\u00e4\u00e4n puhelimitse, vastaanottosihteeri rekister\u00f6i sen t\u00e4ytt\u00e4m\u00e4ll\u00e4 asiaankuuluvan lomakkeen ja v\u00e4litt\u00e4\u00e4 sen laitoksen johtajalle.<br>Valituksessa on mainittava valittajan nimi ja valituksen syyn\u00e4 oleva asia.<br>Valitusten k\u00e4sittelyyn osallistuu klinikan johtaja tai vastuul\u00e4\u00e4k\u00e4ri.<br>Kaikki valitukset rekister\u00f6id\u00e4\u00e4n ja s\u00e4ilytet\u00e4\u00e4n valitusten kansiossa.<br>Kaikille valituksille vastataan viimeist\u00e4\u00e4n 10 p\u00e4iv\u00e4n kuluessa valituksen tekemisest\u00e4.<br>Jos k\u00e4sittely vie enemm\u00e4n aikaa, valituksen tekij\u00e4\u00e4 informoidaan uudesta m\u00e4\u00e4r\u00e4ajasta.<br>Vastaus l\u00e4hetet\u00e4\u00e4n valituksen tekij\u00e4lle h\u00e4nen antamaansa osoitteeseen.<br>Anonyymej\u00e4 valituksia ei k\u00e4sitell\u00e4.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Jos valituksen tekij\u00e4 ei ole tyytyv\u00e4inen tarjottuun ratkaisuun, h\u00e4nell\u00e4 on oikeus k\u00e4\u00e4nty\u00e4:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Terveydenhuoltoalan virastoon (s\u00e4hk\u00f6posti: <a href=\"mailto:kesk@terviseamet.ee\">kesk@terviseamet.ee<\/a>, puhelin: 6943500) Eestin Terveyspalveluun (s\u00e4hk\u00f6posti:<a href=\"mailto:info@tervisekassa.ee\">info@tervisekassa.ee<\/a>, puhelin: (+372) 6696630)<\/li>\n<\/ul>\n<\/div>\n<\/div>\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\">\n<div class=\"wp-block-group pd-card pd-card-body pd-side is-layout-flow wp-block-group-is-layout-flow\">\n<h3 class=\"wp-block-heading\">Potilastietoa<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/primadent.ee\/fi\/tiedot\/viron-terveysrahaston\/\">Viron Terveysrahasto<\/a><\/li>\n\n<li><a href=\"https:\/\/primadent.ee\/fi\/tiedot\/hoitojonon-yllapitamisen-saannot\/\">Hoitojonon yll\u00e4pit\u00e4misen s\u00e4\u00e4nn\u00f6t<\/a><\/li>\n\n<li><a href=\"https:\/\/primadent.ee\/fi\/tiedot\/osamaksu\/\">Osamaksu<\/a><\/li>\n\n<li><a href=\"https:\/\/primadent.ee\/fi\/privacy-policy\/\">Tietosuojak\u00e4yt\u00e4nt\u00f6<\/a><\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Kysytt\u00e4v\u00e4\u00e4?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"tel:+3726035335\">+372 603 5335<\/a><br><a href=\"mailto:info@primadent.ee\">info@primadent.ee<\/a><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group alignfull pd-band pd-band-light pd-contact-band has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group pd-sec-head is-layout-flow wp-block-group-is-layout-flow\">\n<h2 class=\"wp-block-heading has-text-align-center\">Tule vastaanotolle!<\/h2>\n<\/div>\n\n\n\n<div class=\"wp-block-columns alignwide pd-contact-row is-layout-flex wp-container-core-columns-is-layout-794e3cfa wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image aligncenter size-full pd-icon-fill\"><img decoding=\"async\" src=\"\/wp-content\/themes\/primadent\/assets\/icons\/asukoht.svg\" alt=\"\"\/><\/figure>\n\n\n\n<p class=\"has-text-align-center wp-block-paragraph\">Ahtri 6A, Tallinn<br>Eurodent Hambaravi O\u00dc<\/p>\n<\/div>\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image aligncenter size-full pd-icon-fill\"><img decoding=\"async\" src=\"\/wp-content\/themes\/primadent\/assets\/icons\/telefon.svg\" alt=\"\"\/><\/figure>\n\n\n\n<p class=\"has-text-align-center wp-block-paragraph\"><a href=\"tel:+3726035335\">+372 603 5335<\/a><\/p>\n<\/div>\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image aligncenter size-full pd-icon-fill\"><img decoding=\"async\" src=\"\/wp-content\/themes\/primadent\/assets\/icons\/epost.svg\" alt=\"\"\/><\/figure>\n\n\n\n<p class=\"has-text-align-center wp-block-paragraph\"><a href=\"mailto:info@primadent.ee\">info@primadent.ee<\/a><\/p>\n<\/div>\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image aligncenter size-full pd-icon-fill\"><img decoding=\"async\" src=\"\/wp-content\/themes\/primadent\/assets\/icons\/kell.svg\" alt=\"\"\/><\/figure>\n\n\n\n<p class=\"has-text-align-center wp-block-paragraph\">Ma\u2013pe 9:00\u201317:00<br>La, su suljettu<\/p>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Primadentin valitusten tekeminen ja k\u00e4sittely.<\/p>\n","protected":false},"author":0,"featured_media":0,"parent":183,"menu_order":13,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-191","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/primadent.ee\/fi\/wp-json\/wp\/v2\/pages\/191","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/primadent.ee\/fi\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/primadent.ee\/fi\/wp-json\/wp\/v2\/types\/page"}],"replies":[{"embeddable":true,"href":"https:\/\/primadent.ee\/fi\/wp-json\/wp\/v2\/comments?post=191"}],"version-history":[{"count":2,"href":"https:\/\/primadent.ee\/fi\/wp-json\/wp\/v2\/pages\/191\/revisions"}],"predecessor-version":[{"id":306,"href":"https:\/\/primadent.ee\/fi\/wp-json\/wp\/v2\/pages\/191\/revisions\/306"}],"up":[{"embeddable":true,"href":"https:\/\/primadent.ee\/fi\/wp-json\/wp\/v2\/pages\/183"}],"wp:attachment":[{"href":"https:\/\/primadent.ee\/fi\/wp-json\/wp\/v2\/media?parent=191"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}