Complaints can be submitted in writing in a free format and sent via email, delivered in person at the clinic, or mailed to:
- Email: info@primadent.ee
- Postal address: Ahtri 6a, Tallinn, 10151
If a complaint is made by phone, the reception secretary will register it by completing a relevant form and forwarding it to the institution’s manager.
The complaint must include the complainant’s name and the reason for the complaint.
The clinic manager or the responsible physician will handle the complaint.
All complaints are registered and stored in a designated complaints folder.
All complaints will receive a response within 10 days of submission.
If resolving the complaint takes longer, the complainant will be informed of the new deadline.
Responses will be sent to the address provided by the complainant.
Anonymous complaints will not be processed.
If the complainant is not satisfied with the proposed resolution, they have the right to contact:
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- The Health Board (email: kesk@terviseamet.ee, phone: 6943500)
- The Estonian Health Insurance Fund (email: info@tervisekassa.ee, phone: (+372) 6696630)